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Danoz Direct Marketplace - Free Postage - AfterPay and Zip Payments
Danoz Direct Marketplace - Free Postage - AfterPay and Zip Payments

FAQ

Estimated delivery time frame is 5-7 business days from the date of dispatch from our Sydney warehouse. If you’re located in rural areas your delivery time may take few extra days.

The warranty covers any manufacturing faults or defects with the item. Any physical damage to the goods is not covered under the warranty. To claim warranty on our products please contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST.

You are unable to change or cancel your order after it has been dispatched from our warehouse. Please contact our Customer Care Team immediately on 1300 135 085 between 8.00am-6.00pm AEST or email us at customercare@danoz.com.au.

All our products are delivered via Australia Post.

Please allow 5-7 business days to receive your order. We advise you check with your local post office as delivery may have been attempted and the product has been returned to the post office if no one was home. If you have not received the goods after this period please contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST.

All promotional emails will include a link in which you are able to unsubscribe from further emails. You can also contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST or email us at customercare@danoz.com.au.

Our postage and handling (P&H) charges cover the cost of dispatching your order to delivering the item to you. P&H is calculated on a per item basis.

We do prefer you are at home for your delivery, however if you are not home Australia post will leave a slip with the instructions on how to pick up the goods from your Local post office. You are also able to specify a different delivery address, such as a neighbour, or your work address.

We only ship within Australia.

We are able to amend the correct address if the product has not been dispatched from our warehouse. You will need to contact our Customer Care Team immediately on 1300 738 806 between 8.00am-6.00pm AEST or email us at customercare@danoz.com.au.

Our products come with either a 30 or 60 Day Money Back Guarantee (MBG) period depending on the product. This begins from the day you receive the goods. If for whatever reason you are not satisfied with the item you can return it and receive a refund (excluding postage and handling cost) and cease any further charges. Unfortunately we don’t accept any returns outside the MBG period. To return the goods, please contact our Customer Service Team on 1300 738 806 between 8.00am-6.00pm AEST who will provide you with the return details. All products must be in original packaging and in good condition. If the item does not meet this criteria it may not be eligible for a refund.

We completely understand that it may be tough at times to make payments due to certain circumstances. Please contact our Customer Care Team between 8.00am-6.00pm AEST or email us at customercare@danoz.com.au prior to your next payment and we will be happy to assist you.

We advise that you contact our Customer Care Team immediately on 1300 738 806 between 8.00am-6.00pm AEST or email us at customercare@danoz.com.au to rectify this issue.

All our products come with a product manual. Please follow the correct procedures and appropriate troubleshooting solutions. Manuals are also available on our website on the ‘Product Manuals’ page. Any further questions that are not included in the manual can be answered if you contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST or email us at customercare@danoz.com.au.

You are able to contact our Customer Care Team on 1300 135 085 between 8.00am-6.00pm AEST who will be able to run through the correct procedures.

Please contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST to follow up on your goods that have been returned for a refund/exchange.

Please allow up to 5-7 business days for your refund to reflect back into your account once the product has been returned. We will always do our very best to get your refund to you sooner.

We are unable to refund the original postage and handling charges due to costs incurred to pick, pack and post your original order to you.