📍 Where do we ship to?
We deliver to metropolitan, regional, and remote areas across Australia. We don’t ship internationally, but you can place an order from overseas if it’s being delivered to an address in Australia.
📦 How will my order be delivered?
We send all orders as registered parcels via Australia Post. A signature is required on delivery.
✍️ Do I need to be at the delivery address?
A signature is required for delivery. If no authorised person is available, Australia Post will leave a card with instructions for collecting your parcel from your local post office. Your order will be held for collection for 5 business days.
⏱️ How long will delivery take?
Please allow 5–8 business days for dispatch, then 10–14 business days for Standard Shipping after dispatch. If you’re in a regional or remote area, please allow a few extra days.
💳 How are postage and handling charges calculated?
Free Postage applies within Australia to items with a recorded product or variant shipping weight below 10kg, including items recorded at 0kg. Items above 10kg do not qualify for free postage. For items recorded at exactly 10kg, refer to the product listing and checkout. Any applicable postage and handling charges are shown at checkout.
🔎 How can I track my parcel?
Tracking details are provided when available after dispatch. If a delivery attempt was made, check with your local post office. Ask Buddy, our shop assistant, if you need help.