Thank you for purchasing a Danoz product. Products purchased in Australia are covered by this warranty from Danoz Direct Pty Ltd (Danoz), ABN 86 112 314 271. This product is designed for domestic use only.
🛡️ Warranty coverage
Danoz guarantees its products against defects caused by faulty workmanship and materials for 12 months of domestic use from the date of purchase. See below for a list of products with an extended warranty.
⚖️ Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
🔧 If your product is defective
Subject to any rights you may have under the Australian Consumer Law, if your product proves to be defective, you may be entitled to:
- Repair of the product;
- Replacement of the product; or
- A refund or partial refund from Danoz.
Products presented for repair may be replaced by refurbished products of the same type rather than repaired. Refurbished parts may be used to repair products. Replacing a product or part does not extend or restart the warranty term.
🚫 What the warranty does not cover
- Misuse, negligent handling, normal wear and tear, alteration, modification or substitution of any parts; installation or use not in accordance with the supplied instructions; or acts of God.
- Consumable components, such as filters and batteries.
- Sand, mud, plaster dust or any other substance entering the product casing.
- Freight or other costs incurred in making a claim.
📨 How to make a warranty claim
To make a claim, contact Danoz Customer Care:
Email: customercare@danoz.com.au
Address: Danoz Direct Pty Ltd, 24 Cowan Drive, Cottage Point NSW 2084.
If you purchased your product from Danoz through our call centre or online, we will have a record of your transaction. If you purchased from a stockist or authorised reseller, please provide proof of purchase, such as a bill of sale, invoice or receipt.
If a repair or replacement is found not to be covered by the Danoz Product Warranty, the repair or replacement and associated delivery charges to and from us will be at your cost, subject to your statutory rights and remedies as a consumer.