Purchase any Danoz product and try it in your own home for 30 days.
Danoz aims for 100% customer satisfaction. If you’re not completely satisfied with your purchase, or have questions about returns, warranty, sizing, or getting the most from your item, please contact our friendly Customer Care Team.
📩 Contact Customer Care
Ask Buddy, our website concierge, or email CustomerCare@danoz.com.au. Please allow up to 48 hours for a response. We don’t offer phone support.
📦 Arranging a Return or Exchange
📨 1. Contact Customer Care
Email Customer Care to request an RMA (Return Merchandise Authorization) number. A valid RMA is required before a return can be accepted. Once your return is approved, we can arrange a refund of the amount paid, excluding postage and handling, or an exchange.
Returned goods must be in their original, undamaged condition and include any accessories and free gifts supplied with your purchase. We also appreciate it if you return the product in its original packaging.
Please note: Returns can’t be accepted without a valid RMA number.
You have 7 business days for return delivery. We strongly recommend sending your parcel by registered post so it can be tracked. Danoz isn’t liable for products lost in transit.
💰 2. Refunds, Exchanges & Warranty
Refund: Once we’ve received and approved the product, we’ll arrange a refund of the amount paid, less postage and handling, within 3–5 business days.
Exchange: Once we’ve received and approved the product, we’ll arrange for a replacement to be delivered within 10–14 days.
Warranty: Danoz offers a limited manufacturer’s warranty on products. If your product needs repairs within 12 months of the purchase date, Danoz will repair it free of charge. Postage and handling fees may apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.